Frequently Asked Questions

Check-in at OMO STAYS is 100% online. Once your reservation is confirmed, you will receive an email with instructions to register and validate your documentation. After completing the process, you will receive your digital access code to the apartment.

With your mobile device or the numeric code we send you. Physical keys are not needed: simply enter your code on the digital keypad or access via the app.

– Standard check-in: from 15:00.
– Standard check-out: until 11:00.

Yes, it is subject to availability. Contact our team, and we will confirm if it is possible.

You will receive it in your welcome email after completing the online check-in.

Yes, all stays include clean bed linen and towels.

High-speed WiFi, fully equipped kitchen, air conditioning or heating (depending on the season), and 24/7 guest support.

Some of our accommodations do. Check the apartment listing before booking or consult our team.

Yes, at OMO STAYS we want you to enjoy a peaceful stay. Smoking indoors, organizing parties, and causing disturbances to neighbors are prohibited.

In case of emergency, contact 112 immediately. Additionally, you have a 24/7 OMO STAYS assistance number for issues related to your stay.

At OMO STAYS, during your stay, the following cleaning will be carried out, if applicable:

– Cleaning of the apartment at least once every 7 nights or upon guest request (with an additional charge).
– Cleaning will include basic maintenance tasks: replenishment of amenities, trash collection, etc., provided that neither the guest nor their pet are inside the apartment.
– Additionally, bed linen will be changed, and towels provided at the start and during each scheduled cleaning.

You can manage it from the confirmation email or by contacting our guest support team. Conditions will depend on the rate selected in your reservation.

Contact us as soon as possible. If availability allows, we can extend your stay without needing to change apartments.