{"id":360,"date":"2025-07-23T10:53:14","date_gmt":"2025-07-23T08:53:14","guid":{"rendered":"https:\/\/omostays.nubedev.es\/faq\/"},"modified":"2025-10-09T11:41:33","modified_gmt":"2025-10-09T09:41:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/omostays.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"grid grid-cols-1 md:grid-cols-2 items-center justify-center w-full relative  md:mb-20 mx-auto min-h-[80vh]\" id=\"hero\">\n    <div\n        class=\"transformation-all duration-300 easy-in-out md:order-1 order-2 w-full h-full md:py-40 p-12 flex flex-col gap-10 items-center md:items-start justify-center md:bg-primary text-background\">\n        <h1 class=\"text-primary md:text-white text-xl sm:text-2xl lg:text-3xl  2xl:text-5xl text-center md:text-start\"><p>Frequently Asked Questions<\/p>\n<\/h1>\n                \n\n           \n    <\/div>\n\n\n    \n    <div class=\"transformation-all duration-300 easy-in-out  order-1 md:order-2  h-[70vh] w-full sm:h-full overflow-hidden relative flex flex-col justify-end items-center\">\n        <img decoding=\"async\" src=\"https:\/\/omostays.com\/wp-content\/uploads\/2025\/07\/ea49691664744579edde097a03d723ad9fea3948-scaled.jpg\" alt=\"\" class=\"w-full h-full object-cover\">\n        \t    <\/div>\n\n    \t<\/section>\n\n\n  <style>\n    img.lazyloaded.opacity-20 {\n    opacity: 0.2 !important;\n    }\n\n  <\/style>\n\n<style>\n    @media (min-width: 1200px) and (max-width: 1366px) {\n        #hero {\n            height:100vh !important;\n        }\n    }\n    \n<\/style>\n\n<section class=\"faq-block container mx-auto py-16\">\n\n        <h2\n          class=\"text-lg lg:text-3xl font-bold mb-4 text-primary text-center\">\n          Online Check-in and Arrival\n      <\/h2>\n  \n  \n        <div class=\"mt-8 space-y-4\" x-data=\"{ open: null }\">\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 0 ? open = null : open = 0\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">How do I check in?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 0 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 0\" x-collapse>\n                      <p>Check-in at OMO STAYS is 100% online. Once your reservation is confirmed, you will receive an email with instructions to register and validate your documentation. After completing the process, you will receive your digital access code to the apartment.  <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 1 ? open = null : open = 1\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">How do I enter the building and apartment?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 1 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 1\" x-collapse>\n                      <p>With your mobile device or the numeric code we send you. Physical keys are not needed: simply enter your code on the digital keypad or access via the app. <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 2 ? open = null : open = 2\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">What time can I check in and check out of the accommodation?&lt;br&gt;<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 2 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 2\" x-collapse>\n                      <p>&#8211; Standard check-in: from 15:00.<br \/>\n&#8211; Standard check-out: until 11:00.<\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 3 ? open = null : open = 3\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">Can I do early check-in or late check-out?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 3 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 3\" x-collapse>\n                      <p>Yes, it is subject to availability. Contact our team, and we will confirm if it is possible. <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 4 ? open = null : open = 4\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">What is my apartment number?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 4 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 4\" x-collapse>\n                      <p>You will receive it in your welcome email after completing the online check-in.<\/p>\n\n                  <\/div>\n              <\/div>\n                <\/div>\n  <\/section>\n\n\n<section class=\"faq-block container mx-auto py-16\">\n\n        <h2\n          class=\"text-lg lg:text-3xl font-bold mb-4 text-primary text-center\">\n          During Your Stay\n      <\/h2>\n  \n  \n        <div class=\"mt-8 space-y-4\" x-data=\"{ open: null }\">\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 0 ? open = null : open = 0\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">Does the accommodation include bed linen and towels?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 0 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 0\" x-collapse>\n                      <p>Yes, all stays include clean bed linen and towels.<\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 1 ? open = null : open = 1\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">What amenities do the apartments include?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 1 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 1\" x-collapse>\n                      <p>High-speed WiFi, fully equipped kitchen, air conditioning or heating (depending on the season), and 24\/7 guest support.<\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 2 ? open = null : open = 2\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">Do you have parking in the buildings?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 2 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 2\" x-collapse>\n                      <p>Some of our accommodations do. Check the apartment listing before booking or consult our team. <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 3 ? open = null : open = 3\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">Are there house rules?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 3 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 3\" x-collapse>\n                      <p>Yes, at OMO STAYS we want you to enjoy a peaceful stay. Smoking indoors, organizing parties, and causing disturbances to neighbors are prohibited. <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 4 ? open = null : open = 4\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">Do you provide medical or emergency services?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 4 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 4\" x-collapse>\n                      <p>In case of emergency, contact 112 immediately. Additionally, you have a 24\/7 OMO STAYS assistance number for issues related to your stay. <\/p>\n\n                  <\/div>\n              <\/div>\n                <\/div>\n  <\/section>\n\n\n<section class=\"faq-block container mx-auto py-16\">\n\n        <h2\n          class=\"text-lg lg:text-3xl font-bold mb-4 text-primary text-center\">\n          Cleaning Service\n      <\/h2>\n  \n  \n        <div class=\"mt-8 space-y-4\" x-data=\"{ open: null }\">\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 0 ? open = null : open = 0\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">How does the cleaning service work?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 0 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 0\" x-collapse>\n                      <p>At OMO STAYS, during your stay, the following cleaning will be carried out, if applicable:<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Cleaning of the apartment at least once every 7 nights or upon guest request (with an additional charge).<br \/>\n&#8211; Cleaning will include basic maintenance tasks: replenishment of amenities, trash collection, etc., provided that neither the guest nor their pet are inside the apartment.<br \/>&#8211; Additionally, bed linen will be changed, and towels provided at the start and during each scheduled cleaning.<\/p>\n\n                  <\/div>\n              <\/div>\n                <\/div>\n  <\/section>\n\n\n<section class=\"faq-block container mx-auto py-16\">\n\n        <h2\n          class=\"text-lg lg:text-3xl font-bold mb-4 text-primary text-center\">\n          Reservations and Modifications\n      <\/h2>\n  \n  \n        <div class=\"mt-8 space-y-4\" x-data=\"{ open: null }\">\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 0 ? open = null : open = 0\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">How can I cancel or modify my reservation?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 0 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 0\" x-collapse>\n                      <p>You can manage it from the confirmation email or by contacting our guest support team. Conditions will depend on the rate selected in your reservation. <\/p>\n\n                  <\/div>\n              <\/div>\n                        <div class=\"border rounded-lg overflow-hidden\">\n                  <button class=\"w-full text-left px-4 py-3 bg-gray-100 hover:bg-gray-200 flex justify-between items-center\"\n                          @click=\"open === 1 ? open = null : open = 1\">\n                      <span class=\"font-semibold text-base sm:text-lg text-primary\">How can I extend my stay?<\/span>\n\n                                    <svg class=\"w-5 h-5 transition-transform shrink-0\"\n                    x-bind:class=\"open === 1 ? 'rotate-180' : ''\"\n                    fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\n                    viewBox=\"0 0 24 24\">\n                <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19 9l-7 7-7-7\" \/>\n                <\/svg>\n                                <\/button>\n                  <div class=\"px-4 py-3 text-foreground text-sm sm:text-base\" x-show=\"open === 1\" x-collapse>\n                      <p>Contact us as soon as possible. If availability allows, we can extend your stay without needing to change apartments. <\/p>\n\n                  <\/div>\n              <\/div>\n                <\/div>\n  <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-360","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/pages\/360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/comments?post=360"}],"version-history":[{"count":6,"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/pages\/360\/revisions"}],"predecessor-version":[{"id":513,"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/pages\/360\/revisions\/513"}],"wp:attachment":[{"href":"https:\/\/omostays.com\/en\/wp-json\/wp\/v2\/media?parent=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}